Warranty Information2017-04-21T08:56:11+00:00

Technical Information | Warranty

EuroWest Decorative Surfaces warrants that its products meet or exceed the performance specification outlined in ANSI A137. 1-2008.
Our goal is to provide top quality products through our state-of-the-art facilities throughout Europe, as well as our newest manufacturing plant in Tennessee.


Merchandising materials and samples are for general reference only. Our products should be examined prior to installation. Tile by its nature is subject to variation in color and/or veining as well as technical specifications, including COF, due to the inherent variability in the raw materials and minimum thresholds of performance. Misuse of the product by the customer including negligence, physical, or chemical abuse is not covered by this warranty. Installation defects are not covered by this warranty. Visual defects or nonconformities apparent prior to installation are not covered by this warranty.

One Year Limited Warranty

This warranty will cover our products purchased by a residential or commercial user for up to 12 months from the date we ship the products. Certain factors, however, are beyond our control, including installation of our products, structural design, and environmental conditions. Accordingly, EuroWest cannot accept responsibility for the performance of our products purchased by a residential or commercial user after they are installed. In the event of latent defects caused by improper manufacturing, defined as tiles not conforming to industry standards, EuroWest will either refund the price for the defective pieces or provide replacement material of the same kind. EuroWest will not be responsible for any costs of labor, installation, and/or removal of our products.

EuroWest does not warrant that our glazed and unglazed porcelain will not scratch, chip, or show signs of wear.

EuroWest makes no implied warranties of merchantability or fitness for a particular purpose or any other warranties expressed or implied, except as otherwise set forth above. Under no circumstances shall EuroWest be liable for incidental or consequential losses, damages, or expenses, directly or indirectly arising from the sale, handling, or use of our products. No consequential (including loss of profits) or incidental damages are recoverable.

Corporate Office 1380 S. Vernon Street Anaheim, CA 92805
Toll Free: 800.978.7500 Fax: 714.937.7510 Website: www.eurowest.com

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